Shipping policy

Last updated: 7 September 2026

Where we deliver

We currently deliver anywhere in the Greater Accra area. We are not shipping internationally yet. If you are outside Ghana and want a GlowHaus order, email [care@glowhausafrica.com], and we will let you know when that changes.

Processing time

We pack orders within 1 to 2 business days after payment. Business days are Monday to Friday, excluding Ghanaian public holidays. Orders placed on a weekend or holiday start processing on the next business day. During launches, restocks, and campaign periods, packing can take up to 3 business days, and we will note this on our sites when applicable.

 

Delivery times and charges

Delivery times are estimates provided by our courier partners, not guarantees. Weather, traffic, fuel supply, and courier backlogs can all add a day or two, and we will keep you updated if that happens to your order.

 

How we deliver

We deliver through courier riders. For most Accra addresses, this is a door-to-door dispatch rider. For destinations outside Accra, this may be a courier depot or bus station pickup, and we will tell you which applies to your order before dispatch.

 

Tracking your order

You will receive an email or WhatsApp message with tracking or courier contact details as soon as your parcel leaves us. If 3 days have passed since dispatch and your order has not arrived, contact us at [care@glowhausafrica.com] with your order number, and we will chase it.

 

Addresses and failed deliveries

Ghanaian addresses are easier to get wrong than most. Please give us a Ghana Post GPS digital address, a clear landmark description, and a phone number that will actually be answered on delivery day.

If a delivery fails because the address is incomplete, nobody is reachable, or the parcel is refused, we will attempt redelivery once. 

 

Payment before dispatch

All orders are paid in full at checkout before dispatch. We do not offer payment on delivery.

 

When something goes wrong in transit

Risk in your order passes to you once it has been delivered to your address or collected by you. If a parcel arrives visibly damaged or tampered with, do not accept it, and contact us the same day. If you have already accepted it, report damage within 48 hours with photos, and we will resolve it under our return and refund policy.

 

Taxes and duties

Prices on our site are in Ghana Cedis and include all applicable Ghanaian taxes. All import duties on the products we sell are paid by us before they reach you, so there is nothing extra to pay on delivery.